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Organizational Culture and Types
Nadeem
Yousaf
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Culture
is a deep rooted phenomenon in social systems. Culture and social
environment distinguish human beings from other species (Skinner 1978)[1].
Culture in anthropology refers to socially transmitted patterns for
behavior of a particular social group. Goldenough (in Kessing 1981) says
that culture has been used to refer to the "regularly recurring pattern of
life within a community”[2].
It can be interpreted in terms of behavioral psychology as a spontaneous
generalization. It is said that an underlying difficulty in the study of
culture is that we are not in the habit of analyzing cultural patterns; we
are seldom even aware of them (Kessing 1981)[3].
It is similar to what Jung said under the concept of the collective
unconscious. However, with some mental effort we can begin to become
conscious of the codes that normally lie hidden beneath our everyday
behavior. Similarly, Schein in relation to organizations defines culture as
"taken-for-granted assumptions". So culture can be interpreted as
internalized pattern of organizational behavior. The older is the
organization, the stronger is the culture.
Taken-for-granted assumptions in organizations neither develop in a vacuum
nor emerge overnight. It requires a detailed study to find out how & why
those patterns exist in an organization. It grows through a long process and
is conditioned in its own way because it is a mixture of many elements.
There many factors that play role in developing organizational culture
including formalization, individual interpretation of event, day to day
interaction, informal grouping and conventions. These factors are the ones
on which a culture is based upon. Organizations can have one of the three
types of culture as shown in
table 1.
The
alienated, positive, and negative feelings of participation lead to
different types of culture
as
mentioned below.
FIGURE:1
|
Three Types of Organizational Cultures |
|
Alienated Culture |
Democratic Culture |
Antagonistic Culture |
Aalienated
Culture:
It indicates that conflicts are present; however participants follow the
principles of the organization, though reluctantly. The basic assumption
of such a culture is that the formal rules & regulations are more
important than showing & resolving underlying conflicts. It does not
matter if conflicts are resolved or not, but it is expected that
participants must fulfil their formal & basic duties. There are more
probabilities that the alienated culture we find in the rational but
autocratic structure. The reason is that this structure supports
single-loop learning and restricts participants’ voice action. The
rational structure fosters non-accommodative behaviour which leads to
rational type of informal grouping. Thus interaction between groups will
be more calculative. Informal groups within organizations are source of
providing cognitive dissonance to each other. The cognitive dissonance is
reduced by raising alienation for other groups and organization.

Democratic
Culture
The basic assumption behind democratic culture is that conflicts should
be brought into the surface so that they can be analyzed and solved
amicably. The democratic culture gives provision to voice action which
means that participants can be disagreed without developing hard feelings
for each other. It relies more on accommodative behaviour which leads to
collaborating style of resolving conflicts. The collaborating attitude
favours democratic type of informal grouping which emphasizes on moral
commitment. The groups are interactive in informal settings. Since it
provides participants’ outlets to channel their energies through voice
action therefore decisions are made by convincing each other which not
only reduces cognitive dissonance but increases confidence and friendship
between individuals and groups in the organizations.
Antagonistic
Culture
Antagonistic culture paradigm is based on "what I am saying, is correct
and should be accepted". This choice of "should be" is the key factor in
raising antagonistic culture in the organization. Participants are not
open in their dealing and they develop an assumption in the long run which
says "you do what you like; I’ll do what I like". Participants’ threats to
each other are a common feature during interaction. In such kind of
culture, participants are afraid of each other's presence, hence "no
contact or less contact" is considered a solution to avoid cognitive
disturbance.
This
culture provides room for non-accommodative behavior with the provision
of agitating voice action. Participants reach a conflicting level where
they are unconcerned with the development of organization. They are scared
of others’ manipulation or afraid that they will lose power if they
cooperate with the other person. They find their own actions legitimate
in all cases and use all kinds of means to defend them. A similar kind of
view is presented by Schein (1969 in French and Bell 1990) in relation to
group conflict. He says:
"when there is tension, conflict, or competition among groups...., each
group sees the other as an enemy....; each group describes the other in
terms of negative stereotypes; interaction and communication between the
two groups decrease, cutting off feedback and data input between; what
intergroup communication and interaction does take place is typically
distorted and inaccurate; each group begins to prize itself and its
products more positively and to denigrate the other group and its
products.......under certain circumstances the groups may commit acts of
sabotage
(of various kinds) against the other group".

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