At times, it
becomes impossible for conflicting parties to reach a solution that
satisfies all the parties. Conflicts that are not resolved within a
reasonable time are not healthy for decline efficiency of the organization
and can create severe complications. In some cases, conflicting parties
can end-up in legal courts. Mediation is one of the best channels to
settle disputes in a friendly manner. Basic principles of mediation is to
understand underlying reason (s) and a process of give and take.
In the process of mediation, a
third party is involved to help conflicting parties to resolve conflicts
so that efficiency of the organization should not be affected.
Organizations strive for
managers who are also good
mediators who have the ability to resolve conflicts subordinates.
Sometimes organizations do appoint or hire services of professional
mediators who play effective role in all conflicting situations, whether
it is between superior and subordinates or between subordinates.
A process of
mediation is not passing a judgment but a process of facilitation. It is a
platform where conflicting parties have a better opportunity to understand
each others’ point of view. In this process, no arbitrary decisions are
made. Mediators help both parties to find a point where the problem of
disagreement could be resolved. Mediation is though important at all
stages but becomes essential when the conflicting parties reach to the
point of no return and deem futile to discuss with each other directly.
only successful when mediators gain confidence of all the conflicting
parties. Confidence is gained when mediators make a commitment and assure
impartiality and neutrality to the parties.
mediators pay attention to various aspects in the process such as
hierarchical relationship, behavior and attitude of the conflicting
parties, self-esteem and emotions.
the process do hold meetings and discuss the issue separately with the
parties. These meetings are important because mediator can present the
case of the other party and legal complications more openly. However, in
such meeting one must be conscious not to lose the reality and not to be
influenced by h. The principle of impartiality and confidentiality should
Take notes in
the process of mediation and keep the record in writing. If it is
necessary, write down the final agreement and take signature of the both
arrange a seminar or workshop contact us.